Ques 1: How to Search an Old Job? / How to Search a Job?
From the top options
bar, Go to ‘Search Job’
Users can search for a job with any of the information:
-
JobPart ID
-
Customer Name
-
Customer Phone Number
-
Pickup Postcode
-
Pickup Address
-
Dropoff Postcode
-
Dropoff Address
-
Booking Date ( From & To)
Ques 2: How to Edit a Job?
From the dispatch screen, Right click on the job needed to edit. A pop-up will appear like the one below,
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Now Click on ‘Edit Job’.
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The system will take on the Booking screen, and can now change any of the information as required.
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Click on ‘ Save’ or Press F2.
Ques 3: How to Book Return Journey?
Way 1:
While saving a job, a
confirmation screen appears.
-
Click on “Return Booking’
-
Automatically previous ‘Dropoff Address” will become the “Pickup Address”
& previous ‘Pickup Address” will become the “Dropoff Address”. -
Now Click on ‘Save’ or press F2.
Way 2:
From the dispatch
screen, Right click on the job needed to set return journey again. A
pop-up will appear like the one below,
-
Now click on ‘ Book Return’
-
Click on ‘Save’ or press F2.
Ques 4: How to Set Lost Found Properties.
From the Admin Module,
1. **Accessing to the ‘System’**:
- From the side menu, click on "System".
- Next, select "Lost Found Properties".
2. **Entry a Property**:
- Click on "NEW" located at the top left corner.
3. **Inputting all necessary Details**:
4. **Saving the Entry Data**:
- To save the entry, select "Save" or "Save and Close" at the top left corner.
Ques 5: How to Add Booker?
From the Admin Module,
1. **Accessing to the ‘Booker’**:
- Click "Fleet, Booker & Account" from the side menu.
- Next, select "Booker".
2. **Set a New Booker**:
- Click on "NEW" located at the top left corner.
3. **Inputting all Necessary Details**:
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Set Booker's Name, Address, City, Postcode, Phone Number & Email.
4. **Booker Commission**:
-
Click on “Commission” located in the upper half of the current window. Here, a user can either grant or deny particular rights.
-
A user can set a ‘Fixed Commission’ or ‘Variable Commission (%)’ for cash or card payments.
5. **”Booker SMS , Email & Price”**:
-
Click “Booker SMS, Email & Price” in the upper half of the current window. Here, a user can either grant or deny particular options.
6. **Saving the Booker Data**:
- Select "Save" or "Save and Close" at the top left corner to save the Booker data.
Ques 6: How to Set Vehicle Types?
From the Admin Module,
1. **Accessing to the ‘Vehicle’**:
- From the side menu, click on "Vehicle".
- Next, select "Vehicle Types".
2. **Entry a New Type Vehicle**:
- Click on "NEW" located at the top left corner.
3. **Inputting all necessary Details**:
-
Set the vehicle type name, Number of passengers, luggage & handbags.
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Set a fixed price neither % price for the vehicle.
4. **Saving the Booker Data**:
- Select "Save" or "Save and Close" at the top left corner to save the Booker data.
Ques 7: Arrived & Finish Button Activation Ratio Changes.
When a driver enters 1600 meters radius of the pickup address and dropoff address the “Arrived” and “Finish” buttons will activated by the software default system. A user can change the radius according to their requirement. Users need to follow the below procedure,
From the Admin Module,
1. **Accessing to the ‘System’**:
- From the side menu, click on "Configuration".
- Next, select "Arrived Btn Activation Radius" or "Finish Btn Activation Radius" to change the radius.
2. **Change of area Radius**:
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Select the "Arrived Btn Activation Radius" option from the option bar.
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Click on the ‘Driver’s App’ option.
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Now User can set the new radius for both arrive and finish Btn.
4. **Saving the changes**:
- Select "Save" or "Save and Close" at the top left corner to save the changes.
Ques 8: How to Change Default Address Search Option?
The software can do search operations in 3 ways.
-
Search Locally
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Search Nationally
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Search Using Google ( Which is paid)
By default the search operation is set to Locally, so the user can change the method. Users need to follow the below procedure,
From the Admin Module,
1. **Accessing the ‘Configuration’**:
- From the side menu, click on "System".
- Now, click on ‘Configuration’
- Click on “Edit” from the top left corner.
2. **Change of Default Address Search**:
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Select the “Booking & Dispatch" option from the option bar.
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Select the any of operation methods from Local, National, or Google.
3. **Saving the changes**:
- Select "Save" or "Save and Close" at the top left corner to save the changes.
Ques 9: How to Change Job Return Time?
After dispatching a job from the back office, a notification goes on the driver’s app screen for 60 seconds.
A driver can Accept or Reject the job within the time period. A user can change the time period as per company requirements. Users need to follow the below procedure,
From the Admin Module,
1. **Accessing the ‘Configuration’**:
- From the side menu, click on "System".
- Now, click on ‘Configuration’
- Click on “Edit” from the top left corner.
2. **Change of Job Return Time**:
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Select the “Driver’s App" option from the option bar.
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Change The ‘Job Return Time’(in min).
3. **Saving the changes**:
- Select "Save" or "Save and Close" at the top left corner to save the changes.
Ques 10: How to Add a Zone?
A user can add or edit a zone as the company need. Users need to follow the below procedure,
From the Admin Module,
1. **Accessing the ‘Zone’**:
- From the side menu, click on "Zone".
- Now, click on ‘Zones’
- To add a new zone, click on “New” from the top left corner.
2. **Adding a Zone**:
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Set a new zone name.
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Set the Area, Region, Latitude, and Longitude.
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Add Pickup or dropoff Charge if needed.
3. **Saving the changes**:
- Select "Save" or "Save and Close" at the top
left corner to save the changes.
Ques 11: How do Add Pickup and Dropoff Parking Charges of a Zone?
A user can add or edit pickup and dropoff charge as the company need. Users need to follow the below procedure,
From the Admin Module,
1. **Accessing the ‘Zone’**:
- From the side menu, click on "Zone".
- Now, click on ‘Zones’. Now select the zone.
- To add or edit the parking charge, click on “Edit” from the top left corner.
2. **Adding Charges**:
-
Set the Charges.
3. **Saving the changes**:
- Select "Save" or "Save and Close" at the top left corner to save the changes.
Ques 12: How to Make Driver’s Invoices?
A user can make a driver’s invoice as the company need. Users need to follow the below procedure,
From the Admin Module,
1. **Accessing the ‘Billing’**:
- From the side menu, click on "Billing".
- Now, click on ‘Driver Invoices’.
-Now on the top “Bill run”
- Now select the time period and save the invoice.
Ques 13: How to send email driver’s invoices?
A company can select driver’s to whom they want to email invoice.
**From the Admin side click on billing.**
-Now click on “Driver invoices”
-Now select the invoice which need to send email
-On the top Email Selected Items
Ques 14: How to add fleet?
A company can add fleet from the admin panel.
**Click on Fleet, Booker & Account”
-Click on “Fleets”
-On the top left hand corner click on “new”
- After entering the fleet details click on “Save & Close”
Ques 15: How to add driver?
A company can add driver from Xoera admin.
“Click on ‘Driver’
-Then on ‘drivers’
-On the top left-hand corner click on ‘New’
-Enter driver details and click on ‘save and close’.”
Ques 16:How to add new vehicle type of a driver?
A company can add new vehicle type of a driver from Xoera admin.
“Click on ‘Driver’
-Then on ‘drivers’
-Click on ‘vehicles’ and then ‘New’
-Enter driver details and click on ‘save and close’.”
Ques 17: How to restrict a driver?
A company can restrict a driver in the system from Xoera admin.
“Click on ‘Driver’
-Then on ‘drivers’
-Click on the driver which you want to restrict
-On the top click on ‘Restrict account’
Ques 18: How to log in a driver manually?
If any driver isn’t using the app it can be added manually .
“Click on ‘Login driver’
-Select driver and current location
-Click on Login.”
Ques 19: How to Start a job manually?
To start a job manually click on the booking
-Then click on right button
-Click on ‘Start job’
Ques 20: How to complete a job manually?
To complete a job manually click on the booking.
-Click on right button
-Then click on change status and it will show completed
-Click on completed.
Ques 21: How to mark a job passenger no show?
To mark a job passenger no show click on the booking.
-Click right button
-Then click on “Mark as ‘no show’”
Note: You can see this booking on ‘No show’ bookings
Ques 22: How to cancel an active booking?
To cancel an active booking click on the booking
-Click right button
-Click on ‘cancel job’, write a reason and click on ‘ok’.
Ques 23: How to mark a job for verification?
T o mark a job for verification click on the booking
-Click on right button
-Click on ‘Verification req’
Ques 24: How to Send SMS?
To send SMS on the top right hand corner there’s an option for SMS.
-Click on ‘SMS’
-Type SMS and send it.
Ques 25: How to send message on driver app?
To send message on driver app on top right hand corner there’s an option ‘messages’.
-Click on ‘messages’
-Select driver and then type message and send.
Ques 26: How to see sent SMS status?
To see SMS status on the top right hand corner there’s an option ‘SMS log’.
-Click on ‘SMS log’
-Select the date and find.
Ques 27: How to add booker fee?
To add booker fee double click on the booking
-Click on ‘Driver price’
-Add booker fee and save
Ques 28: How to add top up?
To add top up double click on the booking
-Click on ‘Driver price’
-Add top up and save.
Ques 29: How to add parking?
To add parking double click on the booking
-Click on ‘Driver price’
-Add parking and save.
Ques 30: How to add a booking?
To add a booking log into Xoera.
-On the top left hand corner click on booking
-Enter the details and save to add.
Ques 31: How to upload driver documents?
To upload driver documents from xoera admin need to click on ‘Driver’.
-Then click on ‘Drivers’
- On documents option click on new.
-Enter details and save.
Ques 32: How to add find panel?
To add find panel click right button on the marked column.
-Then click on ‘Show find panel’
Ques 33: How to add new column?
To
add a new column right click on the marked column
-Click on ‘Column chooser’
-Double click on the column you want to add
Ques 34: How to check passenger’s booking history?
To check passenger’s booking history enter the contact number of the passenger in the booking form.
-Then click on marked sign
Ques 35: How to send bookings to drivers by SMS?
To send booking details to the drivers by sms click on the booking .
-Then click on right button
-Click on send SMS notification
Ques 36: How to send bookings to drivers by email?
To send booking details to drivers by email click on the booking.
-Click on right button
-Click on send email notification.
Ques 37: How to finish driver’s shift manually?
To finish driver’s shift manually click right button on the driver’s pda.
-Click on finish shift.
Ques 38: How to dispatch booking to driver?
To dispatch booking to driver click right button on the booking.
-Click on dispatch and select the driver number.
Ques 39: How to search a booking?
To search booking on the top click on search job.
You can search a booking by-
*Job part Id
*Customer name
*Customer phone
*Pick up postcode
*Pick up address
*Drop off postcode
*Drop off address
*Booking date (From)
*Booking date (To)
Ques 40: How to hide a column?
To hide a column click on top of the column you want to hide.
-Click right button
-Click on ‘Hide this column’
Ques 41: How to check driver’s activity log?
To check driver’s activity log right click on the driver from the driver queue.
-Click on activity log an select date
-Click on filter.
Ques 42: How to check driver queue global?
Driver queue global is in the top in green colour.
Ques 43: How to check driver queue zone?
To check driver queue zone click on the arrow sign on left hand side.
Ques 44: How to dispatch returned booking?
To dispatch returned booking from the driver app click on right button on the booking
-Click on dispatch and select driver.
Ques 45: How to add fixed prices?
To add fixed prices click on ‘Price’ from admin panel.
-Click on ‘Fixed prices’
-On the top left hand corner click on ‘New’
-Enter details and save the booking.
Ques 46: How to add price rules?
To add price rules click on ‘Price’ from admin panel.
-Click on ‘Price rules’
-To add new price rules click on ‘New’ which is at the top left hand corner.
-Enter the rule and save it.
Ques 47: How to add price hikes?
To add price hikes click on ‘Price’ from admin panel.
-Click on ‘Price Hikes’
-To add new price hikes click on ‘New’ which is at the top left hand corner.
-Enter details and save it.
Ques 48: How to add task in the system?
To add task in the system click on ‘Tasks’ which is in the top .
-Click on new task and add task.
Ques 49: How to unrestrict a driver?
To unrestrict a driver click on the restricted driver.
-On the top click on ‘Unrestrict driver’
Ques 50: How to deactivate drivers car?
To deactivate drivers car click on ‘Driver’ from Admin.
-Click on ‘Drivers’
-Click on the driver who’s car you want to deactivate.
-Click on ‘vehicles’
-Double click on the vehicle which you want to deactivate.
-Click on the marked sign and save.
Ques 51: How to add vehicle type?
To add vehicle type click on ‘Vehicle’ from admin.
-Click on ‘Vehicle types’
-On the top left hand corner click on ‘New’
Ques 52: How to send booking confirmation to customers by email?
To send booking confirmation email to customer right click on the booking.
-Then click on ‘Booking confirmation’
-Click on ‘Send email’.
Ques 53: How to send booking confirmation to customer by SMS?
To send booking confirmation SMS to customer right click on the booking.
-Then click on ‘Booking confirmation’
-Click on ‘Send SMS’.
Ques 54: How to see only unrestricted driver?
To see only unrestricted driver click on ‘Driver’ from Admin.
-Then click on ‘Drivers’
-At the top click on ‘Show unrestricted driver’.
Ques 55: How to add tariff?
To add tariff need to click on ‘Prices’ from admin .
-Click on ‘Tariff’ and then at the top ‘New’
On tariff you need to select time from and until. Tariff’s days starts from ‘0’ which is Sunday.
Then 1(Monday), 2(Tuesday), 3(Wednesday), 4(Thursday), 5(Friday), 6(Saturday).
On the option of copy price you have to select the tariff which tariff’s price is added on price rules. You can copy as 100% or can add % according your requirement.
**If tarrif’s price has been added on price rules then no need to copy anything.
Ques 56: What is tariff?
Tariff is a section where you can add pricing according the different time zone of a day. Its starts from day ‘0’ which is Sunday. Then 1(Monday), 2(Tuesday), 3(Wednesday), 4(Thursday), 5(Friday), 6(Saturday).
Ques 57: What is additional drop off?
On a journey there’s normally 2 addresses which is pick up address and drop off address. Between the journey if the passenger add another address to stop this is called additional drop off.
Ques 58: How we can add additional drop off?
To add additional drop off need to go in the booking form. On left hand side after pick up and drop off address there’s another column for additional drop off.
-Click on additional drop off column and select the address.
-Then click on ‘+’
N.B- You can add multiple additional addresses.
Ques 59: How many vehicle types are there?
There are few vehicle types which you need to add in the system.
Saloon (4 seater car)
Mpv (6 Seater Car)
7 Seater (7 Seater van)
8 Seater (8 Seater van)
Executive (Vip car)
N.B- You can add more according your requirement.
Ques 60: Which cars are in saloon category?
In saloon car it’s all 4 seater vehicles. Like Toyota prious, Tesla and other 4 seater vehicles
Ques 61: What is Mpv car?
In mpv cars catagory it’s all 6 seater cars. Like Sharon, Ford Galaxy, Prious plus,
Bmw 7 series etc.
Ques 62: What is 7 seater?
In 7 seater car catagory it’s all 7 seats car. Like Mercedes Benz, Volvo, Audi etc.
Ques 63: What is 8 seater?
In 8 seater cars catagory it’s all 8 seater car. Like Mercedes-Benz Vito, Toyota Proace Verso, Hyundai i800 etc.
Ques 64: What is search local?
In the booking form you will see search local at pick up and drop off address box. Search Local means it can identify the addresses in London.
Ques 65: What is search by national ?
In booking form you can change the address search option by pressing ‘F1’. If you click ‘F1’ then it will show you search by national. If you can’t find any postcode on search by local then you can search it on ‘Search national’.
After pressing ‘F1’
Ques 66 : What is search by google ?
Ques 67: What to do if you can’t find the pick up address in the system?
In
booking form you can change the address search option by pressing
‘F1’. If you click ‘F1’ then it will show you
search by national. If you can’t find any postcode on search by
local then you can search it on ‘Search national’.
A
fter
pressing ‘F1’
Ques 68: What is booker ?
A company can take bookings from other third party companies as well. Booker is the company from where the main company will get bookings. While logging a booking in the system if it’s a 3rd party company booking then need to select the booker.
Ques 69: What is booker fee?
Booker fee is the fee which is fixed for the booker. Before dispatching a booking you need to add booker fee so that the driver can see the driver price only.
Ques 70: What is top up?
Top up is the price adjustment system. If you want to adjust the driver price by adding extra fare then you can top up the fare for driver. Driver can’t see the top up . He only can see the final drop off fare.
Ques 71: Where you can add booking fee in the booking form?
To add booking fee in the system while logging a booking click on driver price
-Add booking fee and save the booking.
Ques 72: How you can edit booking fee?
To edit booking fee double click on the booking where you want to edit booking fee.
-
Then click on driver price.
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Add booking fee and save.
Ques 73: Where you can add top up in the booking form?
To add top up in the system while logging a booking click on driver price
-Add top up and save the booking.
Ques 74: How you can edit top up?
To edit top up double click on the booking where you want to edit top up.
-
Then click on driver price.
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Add booking fee and save.
Ques 75: What is waiting time?
On the way when the driver stops on any place and keep waiting for the passenger it’s called waiting time. Waiting time starts from the time when the driver stops for the passenger until the time they will start the journey again.
Ques 76: Where you can add waiting time?
To add the waiting time double click on the booking where you want to add the waiting time. - Click on driver price
-
Add waiting time and save.
N.B- System calculates waiting time in second.
Ques 77: What is waiting charge?
Waiting charge is the charge for waiting time. Waiting charge depends on waiting time(Seconds). After calculating the charge it can be added in the system.
Ques 78: Where you can add waiting charge?
To add waiting charge in the system double click on the booking where you want to add waiting charge.
-
Click on ‘Driver price’
-
Add ‘Waiting Charge’ and save.
Ques 79: What is promo code?
Promocode is the code for discount given on website. Normally it applies on website when a passenger will book their journey. If it need to add manually then you can add it in the booking form.
