Ques 165: Where operator can add country dialing code?
To add country dialing code click on ‘System’ and then ‘Country Dialing Codes’
At the top left hand corner click on ‘New’
Enter country name, country code and save though all country codes are already saved.
Ques 166: What is airport shortcut(Website)?
Airport shortcut (Website) is the short form of the addresses of airport. This short forms are for website. When passengers will try to put addresses it will show automatically to choose.
Ques 167: Where operator can add airport shortcut(Website)?
To add airport shortcut(Website) click on ‘System’ and then ‘Airport Shortcut(Website)’
At the top left hand corner click on ‘New’
Enter details and save.
Ques 168: What is address shortcut?
Address shortcut is the shortcuts for the addresses which is the most common addresses. It will show in the system booking form at the place of addresses.
Ques 169: Where operator can add address shortcut?
To add address shortcut click on ‘System’ and then ‘Address Shortcut’
At the top left hand corner click on ‘New’
Enter details and save.
Ques 170: How to edit SMS contents?
To edit SMS contents click on ‘System’ and then ‘Configuration’
At the top left hand corner click on ‘Edit’
It will show the SMS templates. There’re few contents. Booking confirmation SMS content, Tracking SMS content, Driver arrival SMS content, Survey SMS content, Payment link SMS content, Booking cancellation SMS content, Driver document expired notification SMS content, Driver assigned SMS template.
You can edit any of them and at the top click on ‘Save’.
Ques 171: How to edit booking & dispatch system settings?
To edit booking and dispatch system settings click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
Click on ‘Booking & Dispatch’ and edit booking & dispatch system like default fleet, default vehicle type, default tariff, Job reminder time in minute, Global job reminder time in minute etc.
After editing at the top click on ‘Save’
Ques 172: How to edit website & App settings?
To edit website and app settings click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Website & Apps’
Edit details and save.
Ques 173: How to edit driver app settings?
To edit driver’s app settings click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Driver’s App’
Ques 174: How to edit booking confirmation email format?
To edit booking confirmation email format click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Booking Confirmation Email’
Edit the email template and save.
Ques 175: How to edit booking invoice email body?
To edit booking invoice email body click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Booking Invoice Email Body’
Edit the email template and save.
Ques 176: How to edit booking cancellation email format?
To edit booking cancellation email format click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Booking Confirmation Email’
Edit the email template and save.
Ques 177: How to edit driver assigned email format?
To edit driver assigned email format click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘ Driver Assigned Email’
Edit the email template and save.
Ques 178: How to edit vehicle tracking email format?
To edit vehicle tracking email format click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘ Vehicle Tracking Email’
Edit the email template and save.
Ques 179: How to edit driver arrived email format?
To edit driver arrived email format click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Driver Arrived Email’
Edit the email template and save.
Ques 180: How to edit survey email format?
To edit survey email format click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Survey Email’
Edit the email template and save.
Ques 181: How to edit payment link email format?
To edit payment link email format click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Payment Link Email’
Edit the email template and save.
Ques 182: How to edit trip summary email format?
To edit trip summary email format click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Trip Summary Email’
Edit the email template and save.
Ques 183: How to edit driver invoice email body?
To edit driver invoice email body click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Driver Invoice Email Body’
Edit the email template and save.
Ques 184: How to edit booker invoice email body?
To edit booker invoice email body click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Booker Invoice Email Body’
Edit the email template and save.
Ques 185: How to edit customer invoice email body?
To edit customer invoice email body click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Customer Invoice Email Body’
Edit the email template and save.
Ques 186: How to cancel driver invoice?
To cancel driver invoice click on ‘Billing’ and then ‘Driver Invoice’
Select issue date and filter. Select the invoice which you want to cancel.
At the top click on ‘Cancel Invoice’ and it will be cancelled.
Ques 187: How to check driver earning from dispatch screen?
To check driver earning from dispatch screen right click on the empty place of driver global queue.
Then click on earning. It will show earning of on shift drivers.
Ques 188: How we can mute/unmute dispatch system?
If you want to mute/unmute the beep of dispatch system click the marked sign to mute/unmute dispatch system.
Ques 189: How we can export dispatch system booking list?
First you need to select which bookings you want to export. It can be completed, no show, cancelled, active or anything.
Then click on the export sign and select in which file you want to export the booking list.
Then select folder and save.
Ques 190: How we can refresh dispatch system?
To refresh dispatch system click on the refresh button on dispatch system.
Ques 191: How we can change driver’s plot manually?
To change driver’s plot manually click on the plot from the menu bar.
Then select the driver, drag it to the address and save it.
Ques 192: How we can select fleet on dispatch system?
To select fleet on dispatch system click the fleet box and select the fleet which you want to see.
Ques 193: What is default lead time of website?
Default time is the minimum time of sending a driver. Default lead time is only for fixed ETA. If the ETA is fixed only then it will work.
Ques 194: Where we can set default lead time of website?
To set default lead time of website click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Website & Apps’
Enter the lead time and save.
Ques 195: What is minimum lead time of website ?
Minimum lead time of website is the minimum time which operator takes to send a driver. Operators can set it according their availability.
Ques 196: Where we can set minimum lead time of website?
To set minimum lead time of website click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Website & Apps’
Enter the minimum lead time and save.
Ques 197: What is maximum lead time of website?
Maximum lead time of website is the maximum time which operator takes to send a driver. Operators can set it according their availability.
Ques 198: Where we can set maximum lead time of website?
To set maximum lead time of website click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Website & Apps’
Enter the maximum lead time and save.
Ques 199: How to adjust ledger account of a driver?
To adjust ledger account of a driver click on ‘Driver’ and then ‘Drivers’
Then click on the driver where you want to adjust the ledger account.
Click on ‘Ledger’ and then at the top right hand side there’s +, - sign .
Operator can adjust debit and credit accordingly by clicking on this sign.
Ques 200: What is transaction type in ledger account?
Transection type is the ledger account balance status. In driver’s ledger there’s short form of ledger. The short forms are-
SI - Sales Invoice
SC - Sales Credit
SR - Sales Received
SP - Sales Payment
Ques 201: How operator can set short break length on driver app?
To set short break on driver app click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Driver’s App’
Enter short break length time and save.
Ques 202: How to activate no show evidence required on driver app?
To activate no show evidence required on driver app click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Driver’s App’
Click on the box of ‘No Show Evidence Req on App’ and save.
Ques 203: how to activate manually calculated taxi meter waiting time?
To activate manually calculated taxi meter waiting time on driver app click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Driver’s App’
Click on the box of ‘Manually Calc Taxi Meter Waiting Time’ and save.
Ques 204: How to fix short break length time of driver app?
To fix short break length time on driver app click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Driver’s App’
Enter ‘Short Break Length Time ’ and save.
Ques 205: What is Btn activation redious of driver app?
Btn activation redious is the redious where the driver can activate their app buttons. It can selected by operators.
Ques 206: How to fix arrived Btn activation redious of driver app?
To fix arriverd Btn activation redious of driver app click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Driver’s App’
Enter ‘Arrived Btn Activation Redious’ and save.
Ques 207: How to fix finish Btn activation redious off driver app?
To fix finish Btn activation redious of driver app click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Driver’s App’
Enter ‘Finish Btn Activation Redious’ and save.
Ques 208: How to set free wait time of driver in driver app?
To set free wait time of driver in driver app click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Driver’s App’
Enter ‘Free wait time’ and save.
Ques 209: How to set job decline penalty time in driver app?
To set job decline penalty time in driver app click on ‘System’ and then ‘Configurations’
At the top left hand corner click on ‘Edit’
In column header click on ‘Driver’s App’
Enter ‘Job Decline Penalty Time’ and save.
