Ques 80: Where you can add promo code?

To add promo code while logging a booking you need to click on ‘Driver price’

-Add promo code and save.



Ques 81: What is promo amount?

Promo amount is the amount which is added for discount. It will be a discount according to the promo code which will be deducted from the booking fare.





Ques 82: Where we can add promo amount?

To add promo amount while logging a booking click on ‘Driver price’

-Add ‘Promo amount’ and save.

Ques 83: What is fixed booker commission?

Fixed booker commission is the commission which the booker will charge per booking. This commission can be different for different booker.



Ques 84: How to set fixed booker commission?

To set fixed booker commission click on ‘Fleet, Booker & Account’

-Click on ‘Bookers’

-Double click on the booker where you want to add commission.

-On the top click on ‘Price & Commission’

-Enter the commission on ‘Booker Commission on card payment’

-If it’s fixed amount then enter on ‘Fixed Comm’ & if it’s in % the enter on ‘Variable Comm (%)’

-On top left hand corner click on save.





Ques 85:What is OP fixed commission?

Sometime operators charge drivers a fixed commission. Could be £1 or £10 or any amount. It can be in addition to % commission or some companies don’t charge % commission just this fixed one. This commission is OP fixed commission.



Ques 86:Where you can add OP fixed commission?

To add OP fixed commission need to click on ‘Driver price’



Ques 87: What is driver’s expenses?

During the journey sometimes driver need to pay some charges for the journey like ( Congestion charge, Parking). This is driver’s expenses. Some operators add this expense separately.



Ques 88: How to add driver’s expenses?

To add drivers expenses double click on the booking.



Ques 89: What is office note?

Office note is the note where operator can put the note. Operator can add any important note here which operator can see only. This note is only for office.



Ques 90: What is driver note?

Driver note is the note where operator can put the note. Operator can add any important note here which operator and driver can see. This note is for driver.



Ques 91: What is route details?

Route details is full route details of a journey from the starting of pick up address until the drop off point. It’s included price, number of vehicles, pick up zone, drop off zone, nearest driver, travel time, different routes for different times depending on traffic. When you will put the addresses in the system it will show below the booking form.





Ques 92: Which details we can see in route details?

In route details we can see system price, Number of vehicles, route distance, travel time, drop off zone, pickup zone, lead time, nearest driver, travel time from driver, distance from driver, view route. We will get this details on route details.





Ques 93: What is pick up zone in route details ?

Pick up zone is the area surrounding the pickup point. It’s the area of pick up point. In the booking form it will show in route details.



Ques 94: What is system price in route details?

When you will put pickup and drop off address in the system it will show automatic price calculated by the system. This is system price. It will show in route details.







Ques 95: What is route distance in route details?

Route distance depends on the route you will prefer to select. It can be shortest route or the quickest route.



Ques 96: What is travel time in route details?

Travel time is the time of travel from pick up point to drop off point. Time can be different depending on traffic situation.



Ques 97: What is drop off zone In route details ?

Drop off zone is the area surrounding the pickup point. It’s the area of drop off point. In the booking form it will show in route details.



Ques 98 :What is lead time in route details?

Lead time is the minimum time to send a driver from base. It can be different by mileage. Operators can set their lead time according to their availability.



Ques 99 : Where we can set lead time from?

To set lead time click on Zone from admin portal.

Ques 100: How we can generate serial number for super shop bookings?

To generate serial number for super shop or any corporate bookings first you need to add booker with the number of the shop or office so that when you will place the booking system will generate the serial number automatically.





Ques 101: How we can send confirmation email to customer and passenger at a time?

To send confirmation email to customer and passenger at a time in the booking confirmation form click on cc main passenger.

Then click on Send email.



Ques 102: What is static route ?

Static route is the shortest route of the journey. Normally all journeys route is calculated by static route.



Ques 103: What is traffic aware route?

Traffic aware route is the quickest route according the traffic situation. If you want to book through traffic aware route then you need to click on the bar of static route. System will calculate the price accordingly as well.

Ques 104: Where we can add passenger email address?

To add passenger email address need to click on the arrow sign near passenger number and name box.

Enter the email address and save the booking.



Ques 105: What is account booking?

Account booking is the booking for the super shop or any corporate office. Which payments will be at the end of the week or month. Operator can make a note for account booking.



Ques 106: How we can add category for addresses?

To add category for addresses like hotel, hospital, airport need to click on the marked sign to add category.



Ques 107 : What is exchange?

In the dispatch system there’s an option of exchange which is for 3 rd party integration. When you will be integrated with any 3 rd party then the bookings will appear here. Here there will be options to accept or reject.



Ques 108 : What’s the procedure to send sms?

There’re 3 processes to send SMS.

Process 1: Through SMS gateway (Like clickatel, twilio)

Process 2: Through GSM modem.

*For GSM modem you need a sim card and a computer which will be open always. If

You shut down the computer it won’t work for SMS.

Process 3: Through SMS app.

*For this app you need a sim card and a android phone.



Ques 109: How many dispatching way are there in the system?

There’re 3 ways for dispatching in the system.

Way 1: When the driver will be on shift then just need to drag the booking and drop on the

Driver pda.

Way 2: Right click on the booking which you want to dispatch. Click on dispatch and select the

driver.

Way 3: Right click on the booking which you want to dispatch. Click on dispatch without arrow

Sign. Select the driver and time for dispatch. You can set notification for driver as well.



Ques 110: What is sales invoice?

Sales invoice is the official invoice with date and full detail. Normally operators need to send those invoices to the super shop bookings.



Ques 111: How we can send sales invoice?

To send sales invoice click right button on the booking which you want to send sales invoice.

-Click on ‘sales invoice’

- Click on ‘send email’.



Ques 112: What’s the meaning of as directed in the booking form?

In the booking form as directed means the bookings destination isn’t final yet. It will be as passenger’s direction. Price will be calculated accordingly as well. When the driver will accept the booking on his app he will get option to add via address and destination.



Ques 113: How we can save a booking as directed?

To add a booking as ‘As Directed’ need to click on ‘As Directed’ before saving the booking.





Ques 114: Where we can set driver’s expenses from?

Driver’s expenses mean the amount which driver’s need to spend on the journey time. If there’s any commission on the journey fare, it will be calculated from the amount after expenses.

To set driver’s expenses need to click ‘Zone’ on admin.

Then click on ‘Zones’. Double click on base. Enter the parking as expense and save. It will be fixed for all journey.



Ques 115: Where operator can set fixed pick up and drop off charges?

To set fixed pick up and drop off you have to click on ‘Zone’ and then ‘Zones’.

Double click on base.

Enter the pickup and dropoff charges and save.



Ques 116: What is view statistic?

On dispatch system right click on a booking.

-Then click on ‘View statistic’

- Operator can see all status date and time. Also operator can see by whom it was updated.





Ques 117: What is audit trail?

Audit trail is where operator can see all details like log in date, time, Log in person, change etc. To check all details right click on the booking.



Ques 118: How to set fleet base?

To set fleet base click on ‘Fleet, Booker & Account’.



Ques 119: How to generate booker invoices?

To generate booker invoice you need to click on ‘Reports’

***There’re 4 versions which operator can select accordingly.

Ver 1- It will show only postcodes on the invoice.



Ver 2- It will show full address.

Ver 3- It will show only booker ref. number

Ver 4- It will show booker ref number and postcode.



***After generating the invoice if operator need to email then click on the marked ‘E-mail As’



Ques 120: Where we can check customer messages?

To check customer messages click on ‘Customer’

-Then click on ‘Customer Messages’, where operator can see all messages.



Ques 121: Where operator can upload driver documents?

To upload driver documents click on ‘Driver’ on admin.

-Click on ‘Driver Documents’

- If you want to add new driver documents then click on ‘New’ at the top left hand corner.

- If you want to edit driver documents then click on ‘Edit’ at the top left hand corner.



Ques 122: How operator can check email log?

To check email log click on ‘Logs’

-Then click on ‘Email Logs’ where you can see all email listing.

Ques 123: How opoerator can check received SMSs logs?

To check received SMS log click on ‘Logs’

-Then click on ‘Received SMSs’ where you can see all received SMSs listing.





Ques 124: How opoerator can check send SMSs logs?

To check send SMS log click on ‘Logs’

-Then click on ‘SMS Send Logs’ where you can see all send SMSs listing.







Ques 125: How opoerator can set bank accounts for customer in the system?

If operator want to set bank accounts for customer then it can be saved on admin. It’s fully safe.

It’s only for bank transfer.

To set bank accounts for customer click on ‘Banking’

Then click on ‘Bank Accounts’ and at the top left hand corner click on ‘New’.

Enter details and save.



Ques 126: Where opoerator can set driver’s bank account?

To set bank accounts for driver click on ‘Banking’

Then click on ‘Driver Bank Accounts’ and at the top left hand corner click on ‘New’.

Enter details and save.





Ques 127: Where opoerator can generate weekly or monthly PHV driver report?

To generate weekly or monthly PHV driver report click on ‘Reports’

Then click on ‘PHV Driver Report’

Select Fleet, Licencing Authority, Date Commencing and click on ‘Create Report’.

If you want to hide Restricted Drivers in the list then click on ‘Hide Restricted Drivers’

If you want to display driver number on the list then click on ‘Show Driver Number’.

***If you want to email the report directly then click on ‘Email as’ select file type and send it.



Ques 128: Where opoerator can generate weekly or monthly PHV vehicle report?

To generate weekly or monthly PHV vehicle report click on ‘Reports’

Then click on ‘PHV Vehicle Report’

Select Fleet, Licencing Authority, Date Commencing and click on ‘Create Report’.

If you want to hide Restricted Drivers in the list then click on ‘Hide Restricted Drivers’

If you want to display driver number on the list then click on ‘Show Driver Number’.

There’s 3 version of the report which operator can choose accordingly.

Version 1- It will display Date, PHV Operator Licence Number, Operator name, Registration, Make, licence number.

Version 2- It will display Date, PHV Operator Licence Number, Operator name, Registration, Make, licence number and driver number.

Version 3- It will display vehicle registration number, vehicle make, vehicle licence number.



***If you want to email the report directly then click on ‘Email as’ select file type and send it.





Ques 129: How opoerator can make job report of driver?

To make job report of driver click on ‘Reports’

Click on ‘Job Report (Driver)’

Select driver, Date from and to, click on ‘Create Report’





Ques 130: How opoerator can make commission report of a booker?

To generate booker commission report you need to click on ‘Reports’



***There’re 4 versions which operator can select accordingly.

Ver 1- It will show only postcodes on the invoice.

Ver 2- It will show full address.

Ver 3- It will show only booker ref. number

Ver 4- It will show booker ref number and postcode.

***After generating the invoice if operator need to email then click on the marked ‘E-mail As’