Ques 210: What is ‘Dashboard’ in admin section?
In admin dashboard will show the uploaded documents to approve and which driver documents will be expired. From dashboard operators can accept or decline the documents.
Ques 211: What’s the name of driver app?
The name of driver app is Xoera.
Ques 212: How to download the app?
From the play store of your Android phone and IOS store of iphone.
Ques 213: How to send SMS to drivers for expired documents?
To send SMS to drivers for expired documents log into Xoera admin on remote desktop. On dashboard it will show driver’s with expired documents.
Click on the driver which you want to send SMS for updated documents
At the marked place click to send SMS for documents.
Ques 214: What a driver need to do after getting jobs on driver app?
After getting bookings on driver app driver will get 1 minute to accept or reject the booking. If the driver doesn’t accept or reject the booking by that time then it will go back to the operator automatically.
Ques 215: How driver can accept or reject booking?
When a booking will come on driver app then to accept the booking need to click on ‘Accept’ and to reject the booking need to click on ‘Reject’
Ques 216: How driver can start his booking on the app?
When the driver will be on his way he needs to start his booking on his app. To start the booking need to click ‘Start’ on the app.
Ques 217: How driver can update arrive status on his app?
When the driver will be at pick up location then driver needs to update arrive . To update arrive
click on ‘Arrived’
Ques 218: How driver can update pob status on his app?
When passenger will be on board driver needs to update pob. To update pob click on ‘Pob’
Ques 219:How driver can finish his booking on his app?
When the booking will be completed, driver’s need to click on ‘Finish’ to complete the booking on app.
Ques 220: How driver can mark a booking as no show on his app?
If the passenger doesn’t appear at the pick up location and booking is passenger no show then drivers need to mark the booking as passenger no show.
Ques 221: What’s the condition’s to start a booking on driver app?
To start a booking there will be some conditions like
-If driver have multiple bookings and he wants to start the later one instead of the previous one then app won’t allow to start a booking.
-If it’s too early to start a booking for future then app won’t allow to start a booking.
-To start a booking your all documents need to be updated. Otherwise driver can’t start a booking. App will show the driver offline.
Ques 222: How to log in to the driver app?
To log into driver app open the app and put the license key. Select the colour and save.
Enter driver Id and pin, then log in to the app.
Ques 223: How to select which car driver will drive if driver have multiple vehicles in driver app?
If driver have multiple vehicle then app will ask the driver to select which car he will drive.
Driver needs to select the car and click on ‘Continue’
Ques 224: How to silent the app?
When a driver will use driver app then app will send notification. If mobile is silent, still app will make sound. If you want to silent the app sound then press on top left hand side on option sign and turn on silent mode in the app.
Ques 225: How to check invoice in driver app?
To check invoice in driver app at the top left hand corner click on the option bar and then click on invoice.
If you click on the invoice you will get invoice details.
Ques 226: How to check earnings in driver app?
When you will log into your account it will show earnings on front page.
Ques 227: How to set availability in driver app?
To set availability in driver app at the top left hand corner of the app click on the option bar and then click on availability.
Ques 228: How to check zone details in driver app?
To check zone details in driver app at the top left hand corner of the app click on the option bar and then click on ‘Zones’.
If you click on any zone then you can see all the detailed on this zone. It will show driver details, jobs number, vehicles, Queue positions.
Ques 229: How to check driver account in driver app?
To check driver account at the top left hand corner of the app click on the option bar and then click on ‘Account’.
Ques 230: How to upload documents in driver app?
To upload documents at the top left hand corner of the app click on the option bar and then click on ‘Account’. On driver account click on ‘Upload’. It will show the options to upload the documents.
Ques 231: How to check drivers recent bookings on driver app?
When the driver will log into the app, there will be an option ‘Recent’ on first page. Click on this to check drivers recent bookings.
From here driver can see completed, no show, cancelled, all bookings.
Ques 232: How to take card payment from driver app?
Below the booking details there’s an option bar. Click on ‘Card Payment’ and send the code to passenger by email or by SMS. Passenger will pay by scanning the code.
Ques 233: How to set navigation app on driver app?
To set navigation app on driver app click on the option bar of first page.
- Click on ‘Settings’
- Select which map you want to use during the journeys.
Ques 234: How driver can call and message the customer through the driver app?
To call and message the customer through the driver app click on the option bar of booking details and then click on ‘Call Customer/Send Message’
Ques 235: How driver can upload parking ticket in the driver app?
To upload parking ticket in the driver app click on the option bar of booking details and then click on ‘Upload Parking Ticket’
Add the parking ticket by clicking on ‘+’sign and confirm
Ques 236: How driver will be notified for booking amendment?
When any accepted booking of the driver will be amended driver will get a notification on the app.
Ques 237: How to make name board on driver app?
When a booking will be started if driver wants to show name board the need to click on ‘Open Name Board’
Ques 238: How to accept bookings from bidding?
When the bookings will be on bidding drivers can see the bookings. Driver needs to slide to accept the booking which driver can cover.
Ques 239: How to check office message on driver app?
When office will send any message to the driver app it will show as notification. Driver can reply on this by clicking on ‘View Message’
Ques 240: How driver will be notified for booking cancellation?
When any accepted booking of driver will be cancelled driver will get notification.
Ques 241: How driver will check flight details in driver app?
When operator will enter the flight details in booking details driver can see the flight number, Expected arrival and arriving from on the app.
Ques 242: How as directed booking looks like on driver app?
As directed bookings will look like the booking below. Driver can add any additional charges according to the journey on these bookings.
